How much does the shipping cost?
We ship your products with UPS (3-5 business days). Shipping within United Kingdom is free of charge. Additional shipping costs abroad depend on the country, which you can view in the ordering process.
What are the accepted payment methods?
We accept payments with PayPal, Visa, Mastercard and AMEX credit cards.
Can I change or cancel my order?
Yes, of course. You can easily change or cancel orders. Please feel free to contact our customer service: by e-mail at firstname.lastname@example.org or calling at +49 (0) 6997546240.
My package arrived damaged. What do I do now?
We are very sorry! Please contact email@example.com by e-mail or call us directly at +49 (0) 6997546240 and we will solve your problem.
How do you handle returns?
We would like you to be satisfied with your order. Thanks to our 15-day return guarantee, you have no hurry to test. Although we are convinced that you will not want to be without our product, you can rest assured: within 15 days, we can easily take back the goods and refund you the entire amount. So you are always on the safe side with us. Please do not hesitate to contact us. Customer service: by e-mail at firstname.lastname@example.org or at +49 (0) 6997546240
How refunds are done?
Refunds are made in the same way as we received the payments.
Which countries you ship to?
We deliver worldwide.
Further information regarding shipping and return processing can be found in the Terms & Conditions.